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Frequently Asked Questions


 

Payment Methods:
If paying by credit card the transaction will appear on your account as " Badger Trailer & Truck Inc.".

Badger Trailer and Power accepts payment by credit card and via PayPal. The following cards are accepted; Visa, Master Card, Discovery. We also accept payment through PayPal accounts. If Paying by credit card make sure that you correctly enter your card number, expiration date, and 3-digit CSC number on the back of your card. All orders are to be pre-paid in full with U.S. funds, no foreign currency, no C.O.D.'s.

Credit card Transactions:
We only charge your account when the product is shipping and only on the items that have actually shipped.

PayPal Account:
Badger Trailer and Power accepts PayPal account transactions. It usually takes 3 business days for the transaction to be completed from Paypal. PayPal allows you to pay by bank checking account or major credit card.

Returns & Exchanges:
If you find that you need to return a part that you ordered, Badger Trailer and Power will accept returns up to 30 days from the receipt of your order. Please be aware that shipping charges to you or to return are not covered.

The following procedures must be followed to receive a refund:

1.) Contact customer service at (920-865-2626) for a return request and authorization #. We are open 9-5pm Monday-friday central time.
2.) Proof of purchase, original or copy, must accompany all return merchandise.
3.) All return merchandise must be packed in its original manufactures carton, with all parts and instructions that were included when it arrived to you. If returned missing parts or components, this is grounds to not receive a full refund. If product comes back damaged, used or missing parts, only 50% of the original purchase price will be refunded.
4.) No returns are accepted after 30 days.
5.) Product returned in satisfactory condition will be subject to a 30% restocking fee.
6.) Refused shipments will be subject to a 30% re-stocking fee and the current UPS refusal fee of $10.00 for all shipments.
7.) Merchandise may be returned to us in person or shipped pre-paid and insured to:

Badger Trailer and Power
4637 Milltown Rd.
Green Bay, Wisconsin 54313

Warranty:
Badger Trailer and Power does not warranty the product. Products are covered by their individual manufactures warranty. Merchandise must be sent directly to the manufactures for warranty coverage.

Back orders:
Occasionally items can become back ordered from manufactures. Please indicate in the message box on the order page if you will accept back orders. If items that you ordered are not ready to ship or available from our suppliers we will contact you to find out what you would like to do.

On-Line ordering:
1.) To on-line shop go to the "On-Line store" button at the top of the home page.
2.) Choose the product group and then category that you wish to shop in.
3.) Click on the item that you wish to purchase.
4.) If you want to purchase the item , click on the "Add to cart" button
5.) Then choose the quantity of the item that you wish to purchase.
6.) Click on "continue shopping" button if you have more items you wish to choose from.
7.) Use the estimated shipping calculator to give you an idea of what it may cost to ship the item to you. ( Actual delivered rate may vary depending on what warehouse the product ships out of.)
8.) If finished shopping, push the "checkout" button.
9.) Please fill out entirely all shipping information.
10.) Check the "I agree to Terms" box. Or if you have questions click on the terms and read them carefully before ordering or if you have questions on how to operate in the on-line store website.
11.) Choose payment method.
12.) Add any comments or special ordering instructions in the "order comments section".
13.) Review your order.